Customer Experience Champion with a proven track record of boosting customer satisfaction and driving growth
Leverage 3+ years in food & beverage and a background in data analysis to develop and implement winning strategies. Skilled in building rapport, analyzing trends, and leading teams to deliver exceptional service
about me
Leverage 3+ years in food & beverage and a background in data analysis to develop and implement winning strategies. Skilled in building rapport, analyzing trends, and leading teams to deliver exceptional service . .
language : Arabic, English
Experience : +8 years
phone 1: 95727466
phone 2: 92691312
email : Alsulimi@gmail.com
address : North Sharqia Governate, Bidiya, AlDhahir
Customer Journey Mapping, Customer Experience
Public speaking, team communication, written communication
Project Management, Business Development
Team Building, Team Leadership, Collaboration
Proficient in Microsoft Office Suite and project management tools
years of experience
Awards & Recognitions
Memberships & Affiliations
Successful projects
(LinkedIn)
(LinkedIn)
(Misk Skills), KSA
Planning and Execution (Edraak)
(LinkedIn)
(CX) Foundations (LinkedIn)
UAE
-Led a team of 15, fostering a collaborative environment that prioritized performance.
-Developed and executed marketing initiatives to attract new customers and solidify brand awareness.
-Oversaw daily operations, ensuring efficient service delivery and exceeding customer expectations.
-Transformed customer feedback into a 95% reduction in complaints through data analysis and improved service procedures.
-Managed social media, crafting engaging content that fostered a thriving online community.
-Collaborated on menu development and product launches to enhance customer experience.
-Nama Electricity Distribution Company .
-Prepared, coordinated, and followed up on 22 plans for the departments in the company.
-Performed in-depth analysis of QHSSE data to identify trends and risks.
-Generated comprehensive reports and presentations to communicate key findings to stakeholders.
-Developed and implemented data visualization dashboards for improved data accessibility.
-Analyzed customer feedback to identify areas for improvement, leading to a 95% decrease in customer complaints.
-Managed social media platforms, creating engaging content and building a strong online presence.
-Developed and implemented customer service procedures to ensure efficient problem resolution.
-Analyzed customer feedback and identified areas for improvement.
-Contributed to menu development and product launches.
-Nama Electricity Distribution Company .
-Utilized GIS software to analyze spatial data and create maps for various applications.
-Supported the development and implementation of GIS-based projects.
-Provided technical support and training to colleagues on GIS software.
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-Utilized GIS software to analyze spatial data and create maps.
-Supported the development and implementation of GIS-based projects.
-Conducted research and provided GIS-related information to internal and external stakeholders.
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An annual meeting with twelfth grade students on how to choose a university major from 2009-2020
Based supervise the work of art by the students of the festival recitational ninth in the Sultan Qaboos University 2014
Preparation and submission of "fresh audio program" on Radio Sultanate of Oman
Administrative and orderly in the activities of " Oman And Comoros Cultural Days" which was held in the Comoros on June 8 to 18, 2013
Deputy head of Islamic Culture Group, Sultan Qaboos University, for the academic year 2012-2013
Assistant Director of Islamic Art Night, Sultan Qaboos University, 2011.
Participation in the World Festival of Youth and Students in Russia
-Participation in the activities of the Eighth Scientific and Cultural Week for universities and higher education institutions of the Gulf Cooperation Council (GCC).
the University of Imam Muhammad bin Saud Islamic University, Saudi Arabia.
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-Participate in the annual student trip for outstanding students (South Korea), Sultan Qaboos University .
-Certificate of Excellence in student activities for the academic year 2011/2012, Sultan Qaboos University.
Alsulimi@gmail.com
95727466
92691312
North Sharqia Governate, Bidiya, AlDhahir